GENERAL TERMS AND CONDITIONS
PLEASE READ THIS HYDRATION MEMBERSHIP PROGRAM AGREEMENT CAREFULLY.
Last updated: 26 March 2025
The general terms and conditions set out herein shall apply to applicants who sign up
and participate as a Member under the Hydration Membership Program with True Social International Corporation Private Limited. These terms and conditions, together with any documents referenced herein, shall form a legally binding agreement between True Social and the Member ("Agreement").
We may revise these terms and conditions at any time without notice to you, and the
changes shall take effect when posted on our Website and/or communicated to you.
Your continued participation under the Program will constitute your acceptance and
agreement to be bound to our revised terms and conditions.
1. Definitions
“Program” means our Hydration Membership Program as described in this Agreement.
“Code” means the unique tracking ID assigned to you when you successfully enroll into the Program.
“Personal Information” means information that can be used to identify, contact or
locate you. Personal Information can include your name, e-mail address, billing
address, shipping address, phone number, bank account details and credit card
information.
“Commission” and “Commission Rate” means the amount described in the Member
Platform for each Customer Transaction.
“Member”, “you” and "your" means the party, other than True Social International
Corporation Pte Ltd, entering into this Agreement and participating in the Hydration
Membership Program.
"Member Platform" means the platform that True Social will make available to you upon
your acceptance into the Program and for you to use in order to participate in the
Program.
“Referrals" means the buyer referred by a Member, who has completed the purchase of
any of our Hydration products using the Member’s Code.
“Referral Transaction” and “Transactions” means sale transactions completed by the
Referral using the Member’s Code, that are eligible for a Commission pursuant to
Clause 9 of this Agreement.
“True Social”, "we", "us" and “our” means True Social International Corporation Pte Ltd.
"Website" means our website at: https://truehy.sg
2. Member’s Applications
2.1 All applicants for the Program must complete the application form on the Website. By submitting an application to us, you are deemed to have read and agreed to these
terms and conditions, and you represent and warrant to us that: (i) (where the applicant
is an individual) you are at least 18 years of age; (ii) you are capable under the
applicable law to enter into and perform your obligations under this Agreement; and (iii)
all information submitted to us is complete, accurate and up to date.
2.2 When you successfully register an Account with us, you become our Member (hereafter referred to as "Member") and your participation in the Program shall
be free for the duration of the Program.
3. Member’s Acceptance
3.1 Upon your completion of an application form to become a Member, we will review
your application and may reach out to you for more information prior to our acceptance of your application.
3.2 Please note that your application will be considered as rejected: (i) if you do not hear from us on your acceptance into the Program within seven (7) days from the date of submission of your application; or (ii) if you fail to provide us with further information
pursuant to Clause 3.1 or complete any application criteria.
3.3 If we accept your application to become a Member, you will be provided with a
unique code (respectively "Code") for the purposes of the Program. Your account with us ("Account") will be created upon acceptance of your application, and the terms of use governing your Account may be found here.
4. Member’s Declaration
4.1 By enrolling into the Program, you hereby:
i. Declare that the information provided by you for the purposes of the enrolment is true
and correct. In the event that any Personal Information provided by you for the purpose
of the application is subsequently found to be false, misleading or inaccurate, we
reserve the right to terminate your participation in the Program or withdraw any approval
granted in relation to your enrolment.
ii. Agree that in any legal proceedings that should occur, you shall not dispute the
authenticity or accuracy or any statements, records, information recorded or produced
by us, based on the information provided by you.
iii. In the event of any breach of this Agreement, we reserve the right to seek all remedies available under law or in equity of such breaches.
4.2 In participating in this Program, you agree that True Social can use your Personal
Information provided to us, in accordance with our privacy policy.
5. Intellectual Property Rights
5.1 Should you be required to produce or create any content ("Member’s Content") in
connection with the Program, you irrevocably grant to True Social a non-exclusive, transferrable, perpetual, royalty-free, worldwide license to use the Member’s
Content, or any portion thereof. The rights granted under this licence shall include without limitation, the right to reproduce, publish, distribute, broadcast and otherwise exploit the Member’s Content, in whole or in part, either alone or accompanied by text, other images, graphics or material, in any and all media for any advertising, publicity,
business, trade or other lawful purpose of True Social, without further notice or
contract. If applicable, you hereby irrevocably waive all moral rights which may exist
now or in future, under the law of any jurisdiction in respect of the Member’s Content;
5.2 You hereby grant to us a non-exclusive, non-transferable, royalty-free right to:
i. use and display your trademarks, service marks and logos in connection with the
Program;
ii. use your name, likeness, social media handle(s), website and image ("Likeness") in
whole or in part, either alone or accompanied by or combined with other material, for
the purposes of the Program.
5.3 True Social shall exclusively own all right, title and interest to all of True Social's
content and intellectual property, including without limitation, the "True Hydration"
Brand, our trademarks, graphics, logos (collectively, "True Social Marks"), any
promotional materials, the Website, the Hydration Membership Program, the Member
Platform, Codes, Links, list of clients which include the Referrals, any methods,
software, applications, know-how, transactions executed on the Website, list of
suppliers and any other data or content which may be disclosed to the Member under
this Agreement or during the Program.
5.4 True Social hereby grants the Member a limited, non-exclusive, non-transferable,
revocable license to use and display the Codes and/or Links, and any Materials (defined
below) in accordance with this Agreement, and only during the Term.
5.5 If we make available our True Social Marks or promotional materials (collectively
referred to as "Materials") to you for use in connection with the Program, you hereby
agree to:
i. Only use the Materials in the representations that we make available to you, without
modifying them in any way;
ii. only use the Materials in connection with the Program;
iii. comply with all guidelines and instructions that we communicate to you;
iv. upon receipt of our instructions, immediately cease using the Materials;
5.6 Upon suspension or termination of the Member’s participation in the Program, the
Member shall cease making any representation that it is a Member in the Program and
cease all use of the content, Materials, data or information provided to you by True
Social.
5.7 Except as expressly provided in this Agreement, no rights or obligations in respect of intellectual property owned by a party shall be granted or implied to have been granted to the other under this Agreement.
6. What to call yourself
6.1 When participating in the Program, you hereby agree:
i. to only refer to yourself as a “Member"; and
ii. to not refer to yourself as a "partner" or mention that you’ve “partnered with True
Social International Corporation Pte Ltd” or make any similar statement to this effect.
This includes any press releases, references in videos, listings on your website, social
media channels, or in any other marketing material which you may be using.
7. Member’s Benefits
7.1 Member may enjoy the applicable benefits listed on the Member Platform or
communicated to them under the Program. We reserve the right to update, modify or
discontinue any such benefits from time to time, without any prior notice.
8. Member’s Responsibilities
8.1 Each Member is solely responsible for: (i) maintaining the confidentiality of their
personal login details and passwords for their Account; and (ii) for all activities that
occur through your Account, whether with or without your authority, knowledge or
consent. Each Member shall notify us immediately in writing if he/she is aware of any
unauthorised use of his/her Account.
8.2 All Members are expected to uphold the highest standards of practice, be
transparent, responsive and honest when performing their obligations under this
Agreement.
8.3 All Members represent and warrant that:
i. it shall comply with all instructions, guidelines and policies pertaining to the Program,
which may be provided by True Social from time to time;
ii. it shall not do anything prejudicial or detrimental that will bring True Social or any of
True Social's brands into disrepute;
iii. it shall not trespass or breach any rules or applicable laws while performing his/her
obligations in connection with this Agreement;
iv. it shall practice and promote ethical behaviour in carrying out his/her obligations in
connection with this Agreement;
v. it shall not misrepresent his/her relationship with True Social;
vi. the Members Content will not infringe any intellectual property right or any other right
of a third party.
9. Referral Transactions
9.1 Validity. You will be eligible for a Commission for any Referral Transaction that is
derived from sales generated by the Code that we make available to you. We will pay you a Commission as described in the Member Platform for each Referral who completes a sale using your unique Code (each a "Referral Transaction"),
provided that you remain eligible to receive a Commission pursuant to the eligibility
requirements set out in Clause 9.2.
9.2 Eligibility. To be eligible for a Commission, a Referral Transaction must have
occurred and payment received in full, from the Referral. You will not be eligible to
receive a Commission or any other compensation from us from such Transactions when
(i) the Referral incorrectly uses the Code and/or Link which results in our inability to
track referrals; (ii) Referral chooses to cancel or request for a refund or chargeback of
the Transaction; (iii) the Commission Payments and/or Transactions were made or
obtained through fraudulent means; (iv) Referral provides inaccurate information
resulting in failure of the Transactions; (v) misuse of the Code and/or Link in violation of
this Agreement or any other terms that we make available to you or by any other means
that we deem to breach the spirit of the Program. Should any of the eligibility
requirements in this clause be breached, we reserve the right to void the relevant
Transactions and/or clawback the Commission amounts that are already paid.
9.3 Commission and Payment. The Commission will be paid to you: (i)in Singapore
Dollars on a monthly basis; and (ii) within 10 business days from the last day of the
preceding month, subject to the satisfaction of all other requirements in this
Agreement. In order to receive payment under this Agreement, you must have: (i)
accepted the terms and conditions in this Agreement; (ii) completed all steps necessary
to enroll in the Program in accordance with Clause 2 and any further instructions
communicated by us (iii) ensure that you provide us with your valid and up-to-date bank
account details. You agree to bear all taxes and fees applicable to the Commission. All
amounts payable by us to you are subject to offset by us against any amounts owed by
you to us should there be any.
10. Resource and Support
10.1 We may make available to you, at no cost, resources as part of our Program. We
encourage you to participate by reading up and familiarising yourself with the
information given to help improve on your prospecting and closing before you start your
promotional efforts under this Program.
11. Confidentiality
11.1 You shall keep confidential all information and materials furnished to you by True
Social, and all information of a secret, confidential or proprietary nature concerning our
company and its business or affairs, which is otherwise not in the public domain that
may come into your knowledge or possession as a result of communications between
you and us or your participation in the Program (the "Confidential Information").
11.2 In the event that we discover that you have made or intend to make or cause to be made any unauthorised disclosure of the Confidential Information, we will be entitled to
take out an injunction against you to restrain you from making any such disclosure. In
addition, or in the alternative, as the case may be, we shall be entitled to exercise such
legal and equitable remedies as are available in respect of your breach and to further
protect our Confidential Information.
12. Suspension of Member’s Account and/or Termination of the Agreement
12.1 Both True Social and a Member may terminate the Agreement at any time without
cause, by giving 30 days' written notice to the other party.
12.2 We may suspend a Member’s Account and/or terminate the Agreement immediately by written notice for any of the following reasons:
i. if the Member fails to conduct himself/herself according to the standards set out under
clause 8;
ii. if the Member violates any applicable law or is guilty of misconduct or negligence
which in the opinion of True Social, will bring True Social into disrepute or any act of
dishonesty whether relating to True Social or otherwise;
iii. if the Member is in material breach of this Agreement;
iv. if the Member has acted and/or is acting in a manner prejudicial to the interest of True Social; and
v. if the Member is declared or adjudicated bankrupt by a court of competent jurisdiction.
12.3 Upon termination of this Agreement for any reason, the Member must:
i. return to True Social all Confidential Information which are in the Member’s possession or control;
ii. immediately discontinue all use of all materials and tools we make available to you
for your participation in the Program;
iii. immediately discontinue and remove all use of our Materials and references to being
a "Member " from your website or social medial channels.
12.4 The Member agrees that he/she will not be eligible to receive any Commission for
Referral Transactions which occur after the date of termination of this Agreement. For
clarity, Commissions for Referral Transactions which occur before the date of
termination of this Agreement will be paid to the Member in accordance with Clause 9.3.
12.5 Termination of this Agreement shall not release the Member from the liability for any violation of this Agreement prior to the date of termination.
12.6 Any provision of this Agreement which is expressly or by implication intended to
come into or continue into force on or after such termination (including without
limitation to Clauses 6, 10, 12, 13, 14, 15 shall survive the termination of this Agreement
and remain in full force and effect).
13. Disclaimers and Limitations of Liability
13.1 The Website, Member Platform, their contents and any information provided by us within the Program, are provided on an 'as is' and 'as available' basis and we make no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability,
availability or accuracy of the same.
13.2 We do not represent or warrant that (a) the provision of this Website, the Member
Platform or their contents will be secure, timely, uninterrupted or error-free or these will
operate in combination with any other hardware, software, system or data; (b) the
Website or the Member Platform will meet your requirements or expectations; (c) the
quality of information or other materials obtained by you through the Website or Member
Platform will meet your requirements or expectations; and (d) the Website, Member
Platform or our other applications are free of viruses or other harmful components.
13.3 All conditions, representations and warranties, whether express, implied, statutory
or otherwise, including, without limitation, any implied warranties of merchantability,
fitness for a particular purpose, and non-infringement, are hereby excluded and
disclaimed to the fullest extent.
13.4 The Website, Member Platform and their contents may be subject to limitations,
delays and other problems inherent to use of the Internet and electronic
communications (including problems inherent to the mobile device you use). We are
not responsible for any delays, delivery failures, damages, or losses resulting from such
problems.
13.5 To the fullest extent permissible under law, in no event shall True Social be liable to you or any third party for any direct, indirect, punitive, exemplary, incidental, special or consequential damages (whether in contract, tort or otherwise) arising out of this
Agreement or your use of the Website and/or the Member Platform, including, but not
limited to, any loss of use, loss of data, business interruption, loss of income or profits,
irrespective of whether True Social had advance notice of the possibility of such
damages.
13.6 Without limiting the generality of the foregoing, the maximum liability of True Social
for any claim arising out of this Agreement shall not exceed the total Commission
amounts the Member has earned for the related Customer Transactions in the 6 month
period preceding the date on which the claim arose.
14. Indemnification
14.1 You agree to indemnify, defend and hold harmless True Social, our officers,
directors, employees, shareholders, agents, representatives, subsidiaries, affiliates,
suppliers and licensors from, and against any claims, proceedings, losses, expenses,
damages and costs, including legal fees, arising out of or in connection with your: (a)
access and use of the Account, Website and/or the Platform other than in accordance
with this Agreement; (b) breach of this Agreement; (c) violation of law; (d)
misrepresentation, negligence, fraud, wilful misconduct, or breach of statutory duty; or
(e) violation of the rights of a third-party, including the infringement by you of any intellectual property or misappropriation of any proprietary right or trade secret of any person or entity.
15. Miscellaneous
15.1 Relationship. You and True Social are independent contractors. Nothing in this
Agreement shall create any partnership, joint venture, agency, franchise or employment
relationship between the parties. You will have no authority to make or accept any offers
or representations on our behalf.
15.2 Entire Agreement. This Agreement constitutes the entire agreement between True
Social and you with respect to the subject matter herein, and supersedes all previous
and contemporaneous agreements, proposals, communications, written or oral,
related to that subject matter.
15.3 Rights of Third Parties. This Agreement is not intended to benefit any third party,
and do not create any third-party beneficiaries. Accordingly, the terms under this
Agreement may only be invoked or enforced by True Social or you.
15.4 Nature of Terms. If any provision of this Agreement is found to be unlawful, void, or
for any reason unenforceable, this will not affect the legality, validity and enforceability
of any remaining provisions.
15.5 Waiver. Except as provided herein, our failure to exercise a right or require
performance of an obligation under this Agreement does not affect our ability to
exercise such right or require such performance at any time thereafter nor shall the
waiver of your breach of this Agreement constitute a waiver of any subsequent breach.
15.6 Assignment. You may not sub-contract or assign your obligations under this
Agreement to any third-party without the prior written consent of True Social. True
Social may assign or transfer any or all of our rights and obligations under this
Agreement without your consent, to any affiliate of True Social or in the event of change
of control, or to an acquirer of all, or substantially all of True Social's business, equity or
assets.
16. Governing Law and Jurisdiction
16.1 This Agreement is governed by the laws of the Republic of Singapore and any
dispute arising under it will be subject to the non-exclusive jurisdiction of the Singapore
courts.
SCHEDULE 4
TRUE HYDRATION™ CUSTOMER SUBSCRIPTION PROGRAMME GENERAL TERMS AND CONDITIONS
The general terms and conditions set out herein shall apply to all Members of the True Hydration™ Customer Subscription Programme.
These terms and conditions, together with any documents referenced herein, shall form a legally binding agreement between us, True Social International Corporation Private Limited and you, the Member ("Agreement").
1. Definitions
“Programme” means the True Hydration™ Customer Subscription Programme as described herein
2. Applications
All applicants for the Program must complete the online registration form found at www.truehy.sg and comply with all the requirements as set out in the registration form.
By submitting an application to us, you are deemed to have read and agreed to these Terms of Use, and you represent and warrant to us that: (i) you are at least 18 years of age; (ii) you are capable under the applicable law to enter into and perform your obligations under this Programme; and (iii) all information submitted to us is complete, accurate and up to date.
3. Programme Terms and Conditions
Upon acceptance into the Programme, you are committed to purchase, on a monthly or bi-weekly basis, worth of Products as follows -
Products Quantity & Delivery frequency
Monthly payment
12 cans of True Hydration™
Lemonade / Lemongrass Water or Unsweetened Lemon Water
S$50.54
(Special Price)
24 cans of True Hydration™
Lemonade / Lemongrass Water or Unsweetened Lemon Water
S$101.07
(Special Price)
36 cans of True Hydration™
Lemonade / Lemongrass Water or Unsweetened Lemon Water
S$151.65
(Special Price)
Save for the initial purchase, subsequent month shall be deducted from the Member’s credit card account which shall be done before delivery of the Product.
Should the Member wish to cancel this Subscription Agreement, the Member should access their Account and proceed to cancel the Subscription at least four (4) days prior to the expiry of the initial term hereto (including any extensions thereto).
The Member is also eligible for the Programme’s discount and commission, if any.
NOTE : Each of the membership program as set out above in Schedules 3 and 4 are independent and separate of each other with each having its respective applicable terms and conditions. If you are a registered member of all of the 3 membership programs, whenever you purchase our Products, all the relevant applicable benefits from each membership program will automatically be applied. Similarly, should you chose to withdraw or terminate any membership program, only that membership program will be terminated.