FAQS

Unfortunately, we can’t change any information on an existing order once it has already been processed for shipment, including details like your shipping address, billing information, item, size, or quantity. We also cannot cancel orders after they’ve been processed. If you haven’t yet received shipping confirmation, we may be able to process an address change or cancellation. Please reach out to us at ecommerceSG@umusic.com, select the appropriate category, and we’ll make every effort to accommodate your request! All orders are subject to our return and exchange policies. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.

Unfortunately, we can’t change any information on an existing order once it has already been processed for shipment, including details like your shipping address, billing information, item, size, or quantity. We also cannot cancel orders after they’ve been processed. If you haven’t yet received shipping confirmation, we may be able to process an address change or cancellation. Please reach out to us at ecommerceSG@umusic.com, select the appropriate category, and we’ll make every effort to accommodate your request! All orders are subject to our return and exchange policies. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.

Unfortunately, we can’t change any information on an existing order once it has already been processed for shipment, including details like your shipping address, billing information, item, size, or quantity. We also cannot cancel orders after they’ve been processed. If you haven’t yet received shipping confirmation, we may be able to process an address change or cancellation. Please reach out to us at ecommerceSG@umusic.com, select the appropriate category, and we’ll make every effort to accommodate your request! All orders are subject to our return and exchange policies. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.

Unfortunately, we can’t change any information on an existing order once it has already been processed for shipment, including details like your shipping address, billing information, item, size, or quantity. We also cannot cancel orders after they’ve been processed. If you haven’t yet received shipping confirmation, we may be able to process an address change or cancellation. Please reach out to us at ecommerceSG@umusic.com, select the appropriate category, and we’ll make every effort to accommodate your request! All orders are subject to our return and exchange policies. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.

Unfortunately, we can’t change any information on an existing order once it has already been processed for shipment, including details like your shipping address, billing information, item, size, or quantity. We also cannot cancel orders after they’ve been processed. If you haven’t yet received shipping confirmation, we may be able to process an address change or cancellation. Please reach out to us at ecommerceSG@umusic.com, select the appropriate category, and we’ll make every effort to accommodate your request! All orders are subject to our return and exchange policies. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.

Unfortunately, we can’t change any information on an existing order once it has already been processed for shipment, including details like your shipping address, billing information, item, size, or quantity. We also cannot cancel orders after they’ve been processed. If you haven’t yet received shipping confirmation, we may be able to process an address change or cancellation. Please reach out to us at ecommerceSG@umusic.com, select the appropriate category, and we’ll make every effort to accommodate your request! All orders are subject to our return and exchange policies. Please note an address change or cancellation request is not guaranteed until one of our team members has confirmed your request has been processed.